Privacy policy - Petzl Sweden
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Privacy policy

See the dedicated privacy policy for MyPetzl Light mobile app.

What is this Charter? What is its objective?

PETZL Distribution (hereinafter "PETZL" or "us") is concerned about the protection of your privacy and the confidentiality of your personal data.

This Charter is drafted for the purpose of describing for you and informing you about the processing of your personal data that can be carried out via the petzl.com website and all other PETZL websites, regardless of the domain name (hereinafter, together (the "Website").

It allows us to give you the identity of the data controller, who controls and manages the personal data collected via the Website, as well as the personal information collected, the purposes and terms of its processing, the presence of cookies and their usefulness, and the extent of data transfers. Similarly, this Charter sets out the security measures implemented by PETZL to protect your data and to inform you about all your rights to your personal data, in accordance with European Union regulations.

The current version of the Charter is that published on the Website. It can be modified and updated by us, which is why we invite you to regularly consult the Charter so that you are informed of the various changes.

Who manages, and who is responsible for my personal data collected via the Website?

This Website and, in particular, its content and domain name, as well as the management of the sale of products, is administered by PETZL Distribution, the data controller, owner of the Website and subsidiary of BIG BANG.

 

PETZL Distribution
Société anonyme simplifiée (simplified joint-stock company) with a capital of 688,440 Euros
Registered office: ZI Crolles, Cidex 105 A, 38920 Crolles
388 381 642 RCS Grenoble
VAT FR 47388381642
Tel: +33 (0)4 76 92 09 00
BIG BANG
Société anonyme simplifiée (simplified joint-stock company) with a capital of 86,400 Euros
Registered office: ZI Crolles, Cidex 105 A, 38920 Crolles
303 434 583 RCS Grenoble
VAT FR 83 303 434 583
Tel: +33 (0)4 76 92 09 00

The Website is hosted by Salesforce.com France SAS, whose registered office is located at 3 Avenue Octave Gréard, 75007 Paris, France, registered in the RCS (Trade and Companies Register) of Paris under number 483 993 226. As a result, certain data may be stored by Salesforce.com France SAS. However, this data is only processed by staff authorised and qualified to process it (see section on data transfers to third parties).

We have appointed a Data Protection Officer (“DPO”), who will be your contact for any questions about your data. You can reach them at the following address:

 

DPO Consulting,
email: dataprivacy-eu@petzl.com

What personal data does PETZL collect? For what purpose? Can I refuse said collection and the resulting operations?

We collect and process various personal data about you through our Website for the purposes described below.

Supply of products

When you purchase products through our Website, we process your personal data, in particular, to provide you with such products, process your order and ensure delivery.

To do this, we use the information we have collected directly from you: your surname, first name, email and postal addresses, user names, passwords. 
Similarly, we process transactional information about you, including your bank details, products and details of previous orders (delivery and billing addresses, payment authorisations) to satisfy your product purchase request.

All of this data is mandatory to enable us to achieve this purpose. We collect the data on the basis of the execution of the contract concluded under the product order, and keep it for a period of 10 years following collection, before destroying it.

Provision of services

You may be required to contact us to benefit from our After Sales Service or other services, such as technical questions relating to our products. These services also enable us to ensure the functionality and safety of our products and users.

To ensure the proper performance of these services, we process the following data, collected directly from you:

  • For After Sales Service: your surname, first name, telephone number, email and postal addresses, as well as various information allowing you to be identified and authenticated, if necessary, as well as diverse information relating to the product concerned (date of purchase, duration of use, defect noted) and to your activities (in particular, professional or sports market for our product ranges);
  • For technical questions: your surname, first name, email address and country of residence.

All of this data is mandatory to enable us to achieve this purpose. We collect it on the basis of a legal obligation, and retain it for a period of 15 years following collection, before destroying it.

Communication with the user and marketing

Private users

Processing of personal data for non-commercial marketing and emailing purposes is only possible if you want it. This processing is, in any case, subject to your consent, which you can withdraw at any time and at no cost (see section on the rights of data subjects).

If you consent to the processing of your personal data for this purpose, we may send you promotional products, news and other promotional and non-commercial information, inform you of the various events and activities related to PETZL, and contests.

The personal data collected by PETZL for this purpose is your surname, first name, email address, country of residence, language and activity(ies) carried out. 

All of this data is mandatory to enable us to achieve this purpose. We collect it on the basis of your consent, and keep it for a period of 2 years following the last activity, before destroying it.

Clients and business users

Your personal data is processed for commercial marketing and emailing purposes. When collecting personal information, you are informed that your email address will be used for prospecting purposes and you may oppose this use simply and freely.

If you do not object to the processing of your personal data for this purpose, we may send you promotional products, news and other promotional and commercial information, inform you of the various events and activities in connection with PETZL.

The personal data collected by PETZL for this purpose is your surname, first name, email address, country of residence, language, the name of the company for which you work, your position and your telephone number. 

All of this data is mandatory to enable us to achieve this purpose. We collect it on the basis of our legitimate interest, and retain it for a period of 2 years following the last activity, before destroying it.

Website Management

When visiting or consulting our Website, without making any purchase of our products, no personal data about you is collected or processed. The data collected during these operations is "browsing" data, and relates to the data collected by cookies (see below).

This data is only processed for the purposes of audience, statistics and improving the user experience during your visit to the Website.

The communication of data for the purposes of surveys, statistics and marketing is in no way mandatory and refusal to communicate it will not in any way hinder compliance with our contractual or legal obligations towards you.

Does the Website use cookies? What is their role?

The Website does use cookies. Cookies are small computer files, trackers that install themselves onto your device (computer or mobile), and facilitate browsing on our Website, in particular by storing preferences, user names, and by offering personalised content. Cookies are not malware.

Cookies used on our Website are separated into several categories:

"Strictly necessary" cookies

They activate the essential functions without which the Website cannot operate. They do not collect personal data and cannot be disabled.

This category consists of the following cookie groups:

  • “Host” cookies: allow establishment of the link between the Website and the host servers. These cookies are essential and necessary to the Website's function.
  • Cookies relating to E-commerce on the Website: they make it possible to memorise the content of your basket and to keep you informed about the availability of products that interest you.
  • “User Experience” cookies: these cookies offer a personalised experience of your visit to the Website. They record your preferences, in particular in terms of Website language, location, the range of products you visit, and the mobile or computer display version on mobile devices.

"Functionality” cookies

They offer advanced features to allow better browsing on the Website. They also do not collect personal data, except your IP address, and can be disabled if you wish.

This category consists of the following cookie groups:

  • Video player cookies (such as YouTube, Vimeo, Dailymotion): Video player cookies allow you to view videos shared on the YouTube, Vimeo or Dailymotion platforms on the Website. When you view these videos, you receive cookies from these platforms. 
  • Google Maps Cookies: these allow you to easily search for PETZL resellers and distributors around the world, and use your geolocation to display those nearest to you.

Cookies “for targeted advertising”

They are installed on our Website by our advertising partners. They may be used by these companies to establish a profile of your interests and to offer you relevant advertisements on other websites. They do not store personal data directly, but are based on the unique identification of your browser and your Internet device.

This category consists of the following cookie groups:

  • Social media cookies (such as LinkedIn, Facebook or Twitter): these cookies make it possible to show you relevant ads, both on and outside the websites of these social media (e.g.: the advertiser's website). 
  • Google Tag Manager Cookies: these are used to measure user traffic and behaviour, to understand the impact of online advertising and social media. In concrete terms, these cookies allow us to offer you content that is even more personalised, based on the elements in which you are interested.

“Statistical” or “performance” cookies

These cookies allow us to determine the number of visits and traffic sources, in order to measure and improve the performance of our Website. They also help us identify the most/least visited pages and assess how visitors browse the Website. All information collected by these cookies is aggregated and therefore anonymised.

These cookies are Google AnalyticsTM cookies. These cookies are a tool to analyse and measure the Website's audience, and enable analysis of the Website's use, and produce statistics (distinction between different user sessions, particularly new visits).

The data collected by Google AnalyticsTM is transmitted to Google and stored on servers based in the United States in order, subsequently, to analyse and measure use of the Website, to produce reports and, possibly, to provide services relating to the Website's activity.

Processing of this data by Google is set out in its privacy policy, accessible via the following link: https://www.google.com/intl/fr/policies/privacy/

The security of your data collected by Google via its Google AnalyticsTM cookie is ensured by appropriate safeguards.

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These cookies do not damage or endanger your device. They do not download any viruses or malware, do not run any software or program whatsoever, or permit spying on your device's activities.

Once the cookies are accepted, your preferences are saved for future visits to our Website until you delete them from your device, or until the expiry date as defined by national legislation and European Union regulations.

Of course, you may refuse the use of cookies by going to your browser settings, under the tab dedicated to the management of said cookies. Note that, however, deleting cookies may make access to certain parts of the Website or the provision of certain services impossible during your visit.

You may at any time manage cookies related to the Website via the link provided for this purpose at the bottom of the Website page.

Is my data communicated / transferred to third parties? Are these third parties in the European Union? Why are these transfers made?

In addition to the communication of certain data to PETZL's internal and external departments for the purposes of their missions, the personal data concerning you may be transferred to third parties within the European Union, who we authorise to process your data on behalf of PETZL and for the sole purposes that we indicate to them. We therefore require these third parties to comply with European Union regulations.

In particular, processing of transactions and payments for the purchase of products via our Website is entrusted to third parties located in the European Union who, in addition to compliance with European Union regulations, are bound to obligations of security and confidentiality of personal data and bank card information.

We may call upon third parties located abroad or who themselves use subcontractors located abroad, including outside the European Union in countries where personal data protection regulations differ from those applicable within the European Union.

Any transfer of your data outside the European Union will be carried out subject to appropriate safeguards that will comply with the applicable regulations on personal data protection. We will send you a copy of the applicable guarantees upon request to the address dataprivacy-eu@petzl.com.

These third parties are service providers providing technical services (data hosting, functionalities of the Website), logistics services (delivery of promotional products or materials) or other services, or PETZL affiliated companies. 

In any event, your personal data will not be transmitted to third parties unrelated to PETZL, or who do not perform any mission or service for it. Nevertheless, it may be communicated if the legislation or regulations require it of PETZL, in particular in the event of legal proceedings or requests from judicial or administrative authorities.

 

What kind of measures does PETZL put in place to ensure the security of my data?

PETZL is concerned about the protection of your personal data and we have a series of security measures to avoid its loss and destruction, and its disclosure, collection or unauthorised use.

These measures are both “organisational” and “technical”.

Indeed, we ensure that your data is processed by staff and third parties subject to a contractual confidentiality obligation, so that they can only process it for the mission that we have entrusted to them.

Similarly, a security policy has been adopted and implemented within our services to ensure data security and to counter, effectively and quickly, potential IT attacks. 

In terms of technical measures, we have implemented secure access management, which includes limiting these accesses by IP address or by two-factor authentication, so that only specific people can access and process your data for the purposes of their mission.

To control such access, we also log data access events so that we know who could have accessed your personal data and when.

Finally, we have an "SSL" certificate, which ensures a secure connection and transmission of data between the servers and your browser. The secure connection is symbolised by the acronym “HTTPS” (for Hypertext Transport Protocol Secure) in the link on our Website. 

 

Does the Website contain elements or links controlled by third parties? Is PETZL responsible for these elements?

Our Website may contain elements and links to other sites controlled by third parties. This concerns, for example, links to our resellers’ websites or social media (such as Facebook, YouTube or others) (hereinafter the "third parties").

Two cases arise:

  • Reading of Website content hosted by third parties. You have control over the deposit of third-party cookies (acceptance or refusal). Not accepting will make it impossible to read our Website content (for example: a video of one of our products available on the Website, but hosted by YouTube)
  • Clicking on links to third party sites. By clicking on these various links, social media and other sites will have access to several items of your data. This data will be processed by these websites and social media. 

We thus recommend that you consult the privacy policy of these third parties to find out how your data is collected and processed.

PETZL has no access to or control over these elements, links, cookies or other technologies held and operated by these third parties on their website, which you can access via our Website. Equally, we cannot control the personal data processing methods or purposes of these third parties. Consequently, PETZL, and all the PETZL Group companies, decline any responsibility concerning these websites, elements, cookies or other held and operated by third parties.

What rights do I have over my personal data when it is collected and processed by PETZL?

Regulation (EU) 2016/679 on the protection of personal data, as well as Act No. 78-17 of 6 January 1978, as amended, on information technology, files and freedoms, gives you certain rights over your data, the details of which are given below.

To exercise your rights, you can contact us at any time, free of charge, at the following address: dataprivacy-eu@petzl.com.

Right of access

This right allows you to contact us and obtain from us confirmation that your data is or is not processed and, if it is, to obtain various information relating in particular to the purposes of the processing, the categories of data processed, the potential recipients of this data, etc.
When exercising this right, we will provide you with a copy of your processed personal data. Please note that we may require that you pay fees for any additional copies.

Right of rectification

The right of rectification allows you to supplement your personal data, and/or to oblige PETZL to rectify your personal data where it proves to be inaccurate.

Right to limitation of processing

This right allows you to suspend the use of your personal data by PETZL for one or more purposes, and may be exercised in the following cases:

  1. When you dispute the accuracy of the personal data that you have entered, within the time period necessary for PETZL to verify this accuracy;
  2. When the processing is unlawful, but you object to the deletion of your data and you require the limitation of its use;
  3. When your data is no longer required for the purpose of the processing, but this data is necessary to you for the establishment, exercise or defence of legal rights;
  4. When you objected to the automated processing of your data.

Right to object

This right allows you to object to the processing of your personal data for certain purposes. We will then no longer be able to process your data, except where we demonstrate to you that the processing is necessary for PETZL, in particular for the establishment, exercise or defence of legal rights.

You may also object to the processing of your personal data for prospecting purposes, at any time and at no cost.

Right to data portability

This right allows you to receive the personal data you have provided to us, free of charge, and to send it to a new data controller, either by your own means or through PETZL when technically possible. 

This right may be exercised when the processing is based on your consent or on the application of a contract, or when the processing of your data is carried out using automated processes.

The exercise of this right does not affect the exercise of the right to erasure of your data.

Note that, in the event of manifestly unfounded or excessive requests, we reserve the right, at our sole discretion:

  1. To demand payment of costs for taking the requested measures, or
  2. To refuse to respond to these requests. 

Right to erasure (known as the "right to be forgotten")

This right makes it possible to erase or to delete the personal data that you have communicated to us, the copies and reproductions of this data, as well as any link redirecting to this data.

This right may be exercised, in particular, when:

  1. The personal data is no longer necessary for the purpose of the processing for which it was collected, or when it is processed for another purpose;
  2. You decide to withdraw your consent to processing of your data, and such processing is not authorised on any other legal basis;
  3. You object to the automated processing of your data, or to its processing for commercial prospecting purposes;
  4. Your data has been unlawfully processed;
  5. A national legal obligation and/or a European regulatory obligation applies to the data controller;
  6. The data was collected from a minor. 

Right to define the fate of your data after your death

This right gives you the opportunity to instruct us as to the processing of your personal data after your death. 

These instructions must define how you wish the rights mentioned in this section to be exercised after your death. 

You can change or revoke your instructions at any time.

Who do I turn to if I become aware that PETZL has reneged on its obligations?

If PETZL breaches its obligations under the laws and regulations in force relating to the protection of personal data, in particular with regard to the security of your data or the exercise of your rights, you may lodge a complaint with  the local supervisory authority (for France: the CNIL (Commission nationale de l'informatique et des libertés [Data Protection Commission]), 3 place de Fontenoy 75007 Paris, https://www.cnil.fr).

 

 

Privacy policy MyPetzl Light mobile app

What is this Charter? What is its objective?

PETZL Distribution (hereinafter "PETZL" or "we") is concerned about protecting your privacy and the confidentiality of your personal data.

This Charter has been drawn up in order to describe, and to inform you about, the operations that may be performed via the application MyPetzl Light (the "Application") with your personal data.

It allows us to specify the identity of the controller, who controls and manages personal data collected via the Application, as well as the personal information collected, the purposes and methods of processing, the presence of cookies and what they are used for, and the extent of data transfers. The Charter also specifies the security measures implemented by PETZL in order to protect your data, and informs you of all the rights that you have over your personal data, in accordance with European Union regulations.

The version of the Charter currently in effect is the one published on the Application. It may be amended and updated by us, and therefore we kindly ask you to consult the Charter on a regular basis so that you are kept abreast of the various changes.

Who manages, and who is responsible for my personal data collected via the Application?

This Application and its contents are administered by the company PETZL Distribution, the controller, which owns the Application and is a subsidiary of the company BIG BANG.

 

PETZL Distribution
Société anonyme simplifiée (simplified joint-stock company) with a capital of 688,440 Euros
Registered office: ZI Crolles, Cidex 105 A, 38920 Crolles
388 381 642 RCS Grenoble
VAT FR 47388381642
Tel: +33 (0)4 76 92 09 00

 

BIG BANG
Société anonyme simplifiée (simplified joint-stock company) with a capital of 86,400 Euros
Registered office: ZI Crolles, Cidex 105 A, 38920 Crolles
303 434 583 RCS Grenoble
VAT FR 83 303 434 583
Tel: +33 (0)4 76 92 09 00

What personal data does PETZL collect? For what purpose? Can I refuse said collection and the resulting operations?

Through our Application, we collect a variety of personal data about you, and process it for the purposes described below:

Application functioning

In order to ensure the proper functioning of the Application, and to allow your smart phone to be connected to your headlamp via the Bluetooth function, the Application will ask you to activate the location services. The activation of such services is required by the use of the Bluetooth. However, it should be noted that this activation does not allow us to know your location, nor process your geolocation data.

Use, creation and managing of several lighting profiles

The Application allows you to choose between several profiles in order to optimize the use of your headlamp regarding your sport activity. Moreover, it allows you to create and customize lighting profiles. PETZL will not collect or process personal data for the use, creation and managing of the lighting profiles. Besides, the Application will ask you an access on your smart phone for your photos, in order to customize the profile that you have created, if you wish so.

User’s assistance

You may contact the support department by email in order to ask a question, to discover a dysfunction, or to receive help regarding such a dysfunction.

So, in order to give you the assistance you required, we will have to process your email address and, possibly your name and last name.

You have the right to refuse to provide us with this data, but it should be noted that certain information is necessary in order to fulfill the purposes described above.

Does the Application use cookies? What is their role?

The Application does indeed use cookies. Cookies are defined as small computer files, tracers that are installed on your device (computer or smart phone), and which facilitate navigation on a website or an application, by storing preferences and usernames and recommending customized content. Cookies are not malicious files.

The only cookies used on our Application are Google AnalyticsTM cookies. These cookies are defined as “functional” and can be disabled if you wish so. They are a tool for analyzing and measuring the audience of the Application, and make it possible to analyze use of the Application and to compile statistics (analysis of the data of use of the Application, activity reports of the Application). Via these cookies, we might know, for instance, what is the most used screen or menu by the whole users, the type of smart phone using the Application and its OS version, geographic areas of the users, and the number of open sessions in real time.

The data collected by Google AnalyticsTM is transmitted to Google and stored on servers based in the United States, so that use of the Application can subsequently be analyzed and measured, and reports can be produced. Details on the processing of this data by Google are set out in its privacy policy, which can be accessed via the following link: https://www.google.com/intl/fr/policies/privacy/ The security of your data, collected by Google through its Google AnalyticsTM cookie, is guaranteed by the principles set out in the "Privacy Shield" drawn up by the European Commission and the US Department of Commerce. The Privacy Shield is a certification mechanism for companies based in the United States that has been recognized by the European Commission as offering an adequate level of technical and legal protection to personal data transferred by a European entity to companies based in the United States.

These cookies do not damage or jeopardize your device. They do not download any viruses or malware, run any software or programs, or spy on your device's activities.

Once cookies are accepted, your preferences are saved for the next occasions on which you use our Application, until you delete them from your device, or until their expiry date as defined by the national law and regulations and European Union regulations.

You can of course refuse to give permission for the use of cookies, by going to the Application settings, to the tab dedicated to the management of said cookies.

Is my data communicated / transferred to third parties? Are these third parties in the European Union? Why are these transfers made?

In addition to the transmission of certain data to PETZL's internal and external departments for the purposes of their assignments, personal data that concerns you may be transferred to third parties within the European Union whom we authorize to process your personal data, on behalf of PETZL and solely for the purposes that we indicate to them. We therefore require these third parties to comply with this Charter but also with European Union regulations.

These third parties are providers of technical services (data hosting), or are PETZL subsidiaries.

In any event, your personal data will not be transmitted to third parties who are not associated with PETZL, or who do not perform any tasks or services for it. Nevertheless, your data may be divulged if PETZL is required to so by legislation or regulations, particularly in the case of legal proceedings or requests from judicial or administrative authorities.

What kind of measures does PETZL put in place to ensure the security of my data?

Since PETZL is concerned about protecting your personal data, we implement a series of security measures to prevent the loss and destruction of your data, but also the unauthorized disclosure, collection and use of your data.

These measures are both "organizational" and "technical".

Indeed, we make sure that your data is processed by staff and third parties subject to a confidentiality obligation, by means of a contract, so that they can only process it for the task we have entrusted to them. Likewise, a security incident management procedure has been adopted and implemented within our departments in order to counter any possible cyberattacks efficiently and quickly.

In terms of technical measures, we have implemented secure access management, which includes limiting access by IP address or dual authentication, so that only specific people can access your data and process it. In order to control said access, we also log data access events so that we know who has access to your personal data, and when.

What rights do I have over my personal data when it is collected and processed by PETZL?

European Union regulations, in particular Regulation (EU) 2016/679 on the protection of personal data, grant you a number of rights over your data, the details of which are outlined below.

To exercise your rights, you can contact us at any time, free of charge, via the following address: dataprivacy- eu@petzl.com with a copy of your identity document attached.

Right of access

This right allows you to contact us and obtain confirmation from us about whether or not your data is being processed and, if it is, to obtain a variety of information, including the purposes of said processing, the categories of data processed, the potential recipients of this data, etc.

If you exercise this right, we will provide you with a copy of the personal data concerning you that is being processed. It should be noted that we may require you to pay fees for any additional copies.

Right to rectification

The right to rectification allows you to provide your personal details, and/or to obtain from PETZL rectification of any personal data concerning you that proves to be inaccurate.

Right to restriction of the processing

This right makes it possible to restrict the use of your personal data by PETZL for one or more purposes, and may be exercised in the following cases:

  1. When you dispute the accuracy of the personal data you have entered, in the timeframe required for PETZL to verify said accuracy;
  2. When the processing is unlawful, but you do not want your data to be deleted;
  3. When your data is no longer required for processing purposes, but said data is necessary in order to assert, exercise or defend legal rights;
  4. When you have objected to the automated processing of your data.

This data will no longer be processed, and will only be processed with your consent. However, it should be noted that your data will still be stored by PETZL.

Finally, you will be notified, before it takes place, about the lifting of the restriction on the processing of your data, for example when it transpires that the personal data is accurate or the processing of it becomes lawful.

Right to object

This right allows you to object to the processing of your personal data for certain purposes. We will then no longer be able to process your data, unless we can demonstrate to you that such processing is necessary for PETZL, in particular for the purpose of asserting, exercising or defending legal rights.

You may also object to the processing of your personal data for prospecting purposes, at any time and at no cost.

Right to data portability

This right entitles you to receive personal data concerning you, that you have provided to us, free of charge, and to disclose it to a new data controller, either through your own efforts or with the help of PETZL, where this is technically possible.

This right may be exercised when the processing is based on your consent or on the application of a contract, or when the processing of your data is carried out using automated processes.

The exercising of this right does not affect the exercising of the right to erase your data.

It should be noted that in the case of requests that are clearly improper or excessive, we reserve the right, at our sole discretion:

  1. To demand that certain costs be paid so that the measures requested can be taken, or
  2. To refuse to comply with these requests.

Right to erasure (the so-called "right to be forgotten")

This right allows you to remove or delete personal data that you have given us, copies and reproductions of said data, and any links redirecting people to said data.

This right may be exercised, in particular, where:

  1. Personal data is no longer necessary for the processing purposes for which it was collected, or when it is processed for a different purpose;
  2. You decide to withdraw your consent to the processing of your data, and such processing is not authorized under any other legal basis;
  3. You oppose the automated processing of your data, or the processing thereof for the purposes of commercial prospecting;
  4. Your data has been processed unlawfully;
  5. A national legal obligation and/or a European regulatory obligation requires the data controller to do so;
  6. Data has been collected from a minor.

Who do I turn to if I become aware that PETZL has reneged on its obligations?

In the event that PETZL does not comply with its obligations under the applicable laws and regulations concerning the protection of personal data, in particular as regards the security of your data or the exercising of your rights, you may file a claim with the local supervisory authority.