NB: previous generations of NOMIC (model U21 and U21 x) and ERGO ice axes (model U22 and U22 x) are not affected.
We have learned about several cases of ice axes breaking at the handle, which could pose a risk of serious injury or death.
Our testing and assessment has enabled us to identify the ice axe batches that may present this risk. The durability of these ice axes does not meet our quality standards, especially for intensive ice climbing and dry tooling use. The failure occurs with no warning signs or possibility of prior detection.
For these reasons, we ask that you immediately stop using the ice axes affected by this recall and follow the instructions below.
Am I affected by this recall?
- Only NOMIC U021AA00 ice axes manufactured between December 2017 and June 2020 are affected.
- Only ERGONOMIC U022AA00 ice axes manufactured between June 2018 and December 2021 are affected.
To check whether you are affected by this recall, use the tool below:
AM I AFFECTED?
How can I get a replacement shaft for my ice axe?
Contact your local Petzl after-sales service via this contact form.
You must return your current ice axe shaft before a new one can be shipped to you at no charge. Petzl will pay for all shipping / return costs.
To facilitate the return, please send us only the ice axe shaft:
- Remove the pick and accessories (weights, adze, hammer), as well as the GRIPREST handrest from your ice axe, using the tutorial available in the FAQ below.
- Keep them until you receive your new shaft, for reassembly.
We are doing everything we can to minimize your inconvenience: your new ice axe shaft will be shipped to you as soon as possible.
If you have any questions, please do not hesitate to contact your after-sales service.
FAQ
1/ Where can I find my ice axe's serial number?
2/ I have a NOMIC U021AA00 or ERGONOMIC U022AA00 ice axe, whose serial number is not included in the range of serial numbers affected by this recall. Am I affected?
No, you are not affected.
4/ How do I remove the pick, accessories, and the GRIPREST handrest from my ice axe?
If the screws are stuck, watch the tutorial below:
If you encounter any difficulties, please do not hesitate to contact your local after-sales service.
5/ I am a dealer and I have ice axes affected by this recall. What should I do?
Stop sales and contact your local after-sales service.
6/ Have there been any injuries associated with this issue?
No, to date, we are not aware of any injuries associated with this issue.
