What are limited Warranty Terms in United States and Canada ?

Petzl America, Inc.

LIMITED WARRANTY

United States and Canada

LAST UPDATED: July 7th, 2026 

This Limited Warranty (“Limited Warranty”) applies to Petzl America, Inc., having an address at 2929 Decker Lake Drive, Salt Lake City, Utah 84119 U.S.A. (“Petzl”, “we” or “our”), products (“Products”) purchased through our website located at https://www.petzl.com/CA/ and all its sub-pages (collectively, the “Website”) or from a Petzl authorized seller in the United States or Canada (an “Authorized Seller”). 

Each time you complete an order to purchase our Products on our Website you are presented with and confirm your agreement to this Limited Warranty. Before placing an order for our Products, please read this Limited Warranty carefully. If you do not agree to the terms of this Limited Warranty, do not place an order to purchase our Products. If you notice any errors in this Limited Warranty, before you submit your order, please contact us at info@petzl.com to request a correction. This Limited Warranty may not be added to, modified, or superseded by you without the prior written consent of an authorized representative of Petzl. 

We warrant that our Products will be free from manufacturing defects for the durations set forth below beginning on the date of manufacture of the Product (the “Limited Warranty Period”).  For California purchasers, the Limited Warranty Period begins on the date of delivery of the Product.  

Because Petzl cannot control the quality of Products sold by unauthorized sellers, this Limited Warranty applies only to Products that were purchased from Petzl or an Authorized Seller, unless otherwise prohibited by law.  Petzl reserves the right to reject warranty claims for Products purchased from unauthorized sellers, including unauthorized internet sites.  

This Limited Warranty does not cover any: 

• defects due to normal wear and tear, oxidation, corrosion, battery leakage, or poor storage or maintenance;
• damage due to use of the Product(s) other than that for which it was designed or in combination with other products not recommended by Petzl; 
• damage due to failure to use the Product in accordance with Instructions for Use;
• damage due to excessive physical, environmental or electrical stress;
• damage due to modification or alteration to the Product(s);
• damage due to repair, refurbishment, or reprocessing by anyone other than Petzl; or 
• damage due to misuse, re-use, accident, abuse, neglect, tampering, or negligence. 

This Limited Warranty is limited to the original, end-user purchaser in the United States or Canada and may not be assigned or transferred to any other person.  This Limited Warranty is void if the Product’s serial number has been altered, defaced, or removed. 

Any technical Product advice furnished by Petzl is provided without duty or compensation and Petzl assumes no obligation or liability, all such advice being given and accepted at purchaser’s risk.  

How to Make a Warranty Claim

Purchasers of Products who wish to make a warranty claim based upon a Product defect should contact After-Sales Service by submitting the online form here or by emailing Aftersales_US@petzl.com (for United States customers) or Aftersales_CA@petzl.com (for Canadian customers). You will be asked to provide information regarding your Product, where and when you purchased your Product, and the issue you are having with the Product.  You may be required to submit photographs of your Product and/or a copy of your proof of purchase.  

If Product defects occur within the Limited Warranty Period, we will, at our sole discretion, either replace or repair the Product.  In the event that a Product, which is identical in every respect to the Product originally purchased, is no longer available in our product line, we are entitled to replace the Product with one that, in our sole discretion, is technically and functionally equivalent to the defective Product. In the event the Product is part of a set, we are obligated only to replace or repair the defective component, and not the whole set (unless we determine in our discretion that such replacement or repair is necessary to satisfy our Limited Warranty). If the Product is not covered by this Limited Warranty but is repairable, a repair quote will be proposed before repair.  You will not be billed without your consent.  

You are responsible for returning the Product to Petzl at your own cost.  You agree to pack the Product that you are returning in a careful manner to protect against damage, freight prepaid, together with all accessories and any packaging, as may be applicable.  ALKALINE batteries must be removed before returning headlamps. After-Sales Service will provide a Return Authorization Number (RA) and the address to which you should return the Product.  The RA must be legible and prominently displayed on the outside of the shipping carton.  Products returned without a valid RA may be refused by Petzl. 

Limited Warranty and Disclaimers

UNITED STATES PURCHASERS:  There are no warranties which extend beyond those stated herein.  ANY IMPLIED WARRANTIES THAT MAY BE APPLICABLE TO PRODUCTS, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THIS LIMITED WARRANTY. UNDER NO CIRCUMSTANCES SHALL PETZL BE LIABLE FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES BASED UPON BREACH OF THIS LIMITED WARRANTY, BREACH OF CONTRACT OR STRICT LIABILITY.  Some States do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.  This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from State to State. 

RESIDENTS OF CANADA: SOME JURISDICTIONS PROHIBIT THE LIMITATION, VARIANCE, OR EXCLUSION OF CERTAIN WARRANTIES, CONDITIONS, AND RIGHTS. THE FOLLOWING DISCLAIMERS DO NOT LIMIT, VARY OR EXCLUDE ANY WARRANTIES, CONDITIONS, OR RIGHTS PROVIDED UNDER APPLICABLE CONSUMER LAWS THAT CANNOT BE VARIED, LIMITED OR EXCLUDED PER APPLICABLE CONSUMER LAWS. NOTHING IN THIS LIMITED WARRANTY IS INTENDED TO LIMIT, VARY, OR EXCLUDE ANY ‎WARRANTY, CONDITION, OR RIGHT, THAT MAY NOT BE LAWFULLY LIMITED, VARIED, OR EXCLUDED.‎ 

Petzl makes no warranty or condition of any kind, express or implied with respect to Products, except (i) that Products shall materially conform with its Documentation at the time of shipment to you; (ii) that Products will remain materially free of manufacturing defects, in accordance with the terms and conditions set out in this Limited Warranty; and (iii) those warranties or conditions that cannot be limited, varied, or excluded in accordance with applicable laws.  

EXCEPT AS EXPRESSLY SET FORTH HEREIN, PETZL MAKES NO WARRANTY, REPRESENTATION, OR CONDITION, EXPRESS OR IMPLIED, TO YOU, OR ANY THIRD PARTIES WITH RESPECT TO PRODUCTS AND DOCUMENTATION AND THE PRODUCTS AND DOCUMENTATION ARE PROVIDED TO YOU ON AN AS-IS AND AS-AVAILABLE BASIS. PETZL DISCLAIMS AND EXCLUDES ANY AND ALL OTHER EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, REPRESENTATIONS, AND CONDITIONS INCLUDING WITHOUT LIMITATION, WARRANTIES AGAINST INFRINGEMENT, MERCHANTABLE QUALITY, MERCHANTABILITY, DURABILITY, TITLE, NON-INFRINGEMENT, FREEDOM FROM ERRORS, FITNESS FOR A PARTICULAR PURPOSE, AND IMPLIED WARRANTIES OR CONDITIONS ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE CONSUMER LAWS. 

Petzl’s sole obligation and liability for any Product which fails to meet any Petzl warranty shall be, at Petzl’s option, to either repair or replace such product.  In no event will Petzl’s liability exceed the price you paid for the Products.  

This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction. This Limited Warranty only applies to you to the extent it is more advantageous to you than the legal warranty available to you under the laws of your jurisdiction of residence.

RESIDENTS OF QUEBEC: QUEBEC’S CONSUMER PROTECTION ACT (CQLR C P-40.1) PROVIDES YOU ‎WITH CERTAIN RIGHTS, INCLUDING WARRANTIES AS TO ACCEPTABLE QUALITY, SAFETY, DURABILITY, ‎ACCURATE DESCRIPTION AND AGAINST HIDDEN DEFECTS. NOTHING IN THIS LIMITED WARRANTY IS INTENDED TO ‎LIMIT OR REPLACE ANY OF YOUR RIGHTS UNDER THE CONSUMER PROTECTION ACT (CQLR C P-40.1), ‎AND TO THE EXTENT THAT IT IS PROHIBITED BY LAW, THE EXCLUSIONS IN THIS LIMITED WARRANTY DOES NOT APPLY ‎TO YOU. 

Additional Terms

If you have any questions about whether a seller is an Authorized Seller, contact After-Sales Service.

If you would like a physical copy of this Limited Warranty, feel free to print this webpage or call our After-Sales Service team at (+1] 801-926-1500 and we will send you a copy.