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Warranty & Repair Request

Please fill out this form to submit your service or repair request and track your warranty.

* Indicates a required field

First Name *

Last Name *

Email *

Example: Lover@petzl.com

Phone Number

Example: 9234567890

Address *

The address is limited to 35 characters. You can also use the field Address Line 2 / Apt # if you need more space.

Apartment

City *

State *

Postal Code *

Country *

Product Information

Product Category

Product Name

Serial Number(s)

My product is new (still in packaging or unused)

Your Request

Subject *

Message *

Upload Files

Use these images as a guide and upload the following photos of your product: One showing the issue you’re experiencing, one showing the product serial number, one showing the purchase receipt. Files must be in JPEG, PNG, or PDF format.

Product overview example — Product overview

Focus on defect example — Product defect

Forbidden file types:

The size of the file exceed 5Mo:

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PETZL, as the data controller, processes your personal data for the purposes indicated at the top of the form.
You may exercise your data protection rights at any time by contacting: dataprivacy@petzl.com.
For more information on how we handle your personal data and the rights you have as a data subject, please see our privacy and cookies policy.