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Warranty & Repair Request

Please fill out this form to submit your service or repair request and track your warranty.

* Indicates a required field

First Name *

Last Name *

Email *

Example: Lover@petzl.com

Phone Number

Example: 9234567890

Address *

The address is limited to 35 characters. You can also use the field Address Line 2 / Apt # if you need more space.

Apartment

Postal code *

City *

Country *

State *

Product Information

Product Category

Product Name

Serial Number(s)

My product is new (still in packaging or unused)

Your Request

Subject *

Message *

Upload Files

Please upload one photo showing the issue you’re experiencing, one showing the product serial number, and one showing the purchase receipt. Use the images below as a guide. Files must be in JPEG, PNG, or PDF format.

Product overview example — Photo of the full product

Focus on defect example — Close-up photo of the issue

Serial number example — Photo of serial number

Forbidden file types:

The file size exceeds 5 MB.

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