Recall for Replacement: GRIGRI 2

Concerns all GRIGRI 2's (D14 2O, D14 2G, D14 2B) with the first five digits of the serial number between 10326 and 11136.

GRIGRI2 orangeGRIGRI2 greyGRIGRI2 blue

Background

GRIGRI2 handle stuck in the position

Figure 1

Petzl has discovered that exerting excessive force on the fully extended handle of the GRIGRI 2 can cause internal damage, such that the GRIGRI 2 handle may become stuck in the open position, as pictured in Figure 1 below.

When the handle is stuck in the position shown in Figure 1, the assisted braking function is disabled. A damaged GRIGRI 2 in this configuration will function similarly to a manual belay device (e.g. tube-style device).
When using a damaged GRIGRI 2 with the handle stuck in the open position, failure to control the braking side of the rope will dramatically increase the risk of an uncontrolled descent, possibly resulting in injury or death.

A GRIGRI 2 with a damaged handle must be immediately retired from service.

Please note that failure to control the braking side of the rope is a misuse of the GRIGRI 2 under any circumstance (See the GRIGRI 2 Technical Notice - pdf file, 2.5Mo).

As of June 20, 2011, seven damaged GRIGRI 2 units have been returned to Petzl through our worldwide distribution network. Petzl has no knowledge of any accidents resulting from a damaged GRIGRI 2 handle.

 

Petzl Response

Because the safety of our users is our primary concern, as a precautionary measure Petzl has decided to take the following actions:

  • Ask users to immediately stop using all GRIGRI 2's with the first five digits of the serial number between 10326 and 11136.
  • Recall all affected GRIGRI 2's and replace with new, revised versions.
  • Petzl will pay for all shipping costs to complete this replacement.
  • Increase the mechanical strength of the handle on all GRIGRI 2's from serial number 11137 onward.
  • Begin shipping replacement GRIGRI 2's immediately. Users will receive replacements in the same order they return their old units to Petzl.

Every one of us here at Petzl is committed to resolving this issue as quickly and efficiently as possible. Thank you for your cooperation and support.

GRIGRI2 recall serial number. If you have a GRIGRI 2 (D14 2O, D14 2G, D14 2B) with the first five digits of the serial number between 10326 and 11136, stop use immediately and contact Petzl America to initiate an exchange.
For those in the US and Canada, the fastest way  to initiate the replacement process is to use the online tool.
You may contact Petzl America directly in one of two ways:
- By phone: 1 (800) 932-2978 (toll free)
- By email: grigri2recall@petzl.com
Petzl will pay all shipping costs associated with this exchange

The previous generation GRIGRI is NOT affected by this recall.

 

Contact

Country / Pays Distributor / Distributeur email adress / Adresse email Phone number / Téléphone
ARGENTINA ECRIN SA info@ecrin.com.ar 000541147921935
AUSTRALIA SPELEAN PTY LTD grigri2@petzl.com.au +61 2 9966 9800
AUSTRIA AGENTUR BERGER mberger@petzl.at 0043761660027
BENELUX ALPITEC SNC recall.grigri2@alpitec.be +32 85 31 43 85
BRAZIL SPELAION spelaionbrasil@gmail.com 0055 19 34340535
BULGARIA PIK 3000 LTD office@pik3000.com +359 (2) 8432 943
CANADA PETZL AMERICA grigri2recall@petzl.com 1 (800) 932-2978
CHILE OUT CHILE S.A rafael@outchile.com 00562 8955094
CHINA BEIJING SNOWBIRD OUTDOOR liuli@snowbird.com.cn 00861080118873
CZECH REPUBLIC VERTICAL SPORT vertical@vertical.cz +420 483 711 447
DENMARK SCANLICO DENMARK A/S info@scanlico.dk 004538716959
ECUADOR ANGEL ROBERTO GUTIERREZ asistenciatecnica@petzl.com.ec 005922237601
FINLAND VANDERNET vandernet@vandernet.com 00358207418330
FRANCE PETZL rappel.grigri2@petzl.fr 0811 46 10 50
GERMANY PETZL DEUTSCHLAND info.deutschland@petzl.com 0049 8024470450
GREECE DIMKA LTD odi@resoul.gr 0030 22950 231110
HONG KONG MOUNTAIN SERVICES INT LTD info@mshk.com.hk 0085225418876
HUNGARY GRANIT DESIGN KFT info@granit.co.hu 0036 99 523 294
INDIA ALLIED SAFETY EQUIPMENTS info@alliedpetzl.com +91-22-28454274 / 75
IRAN KOOH VEISI TRADING CO. info@koohveisi.com 009821 7533 173
ISRAEL LAPIDOT OUTDOOR EQUIP LTD info@lapidot.co.il 0097289797040
ITALIA DINAMICHE VERTICALI grigri2@petzl.it 0039 0112732500
JAPAN ALTERIA CO., LTD grigri2@alteria.co.jp 0081429691717
KORE, REPUBLIC OF ANNAPURNA CORPORATION grigri2-recall@annapurna.co.kr 0082220828450
MEXICO ALTA VERTICAL sa de cv contacto@altavertical.com 00 52 5555621602
NEW ZEALAND SPELEAN (NZ) LTD grigri2@petzl.co.nz +64 3 434 9535
NORWAY VARRI AS post@varri.no 0047 2271 9200
PERU MON VERTICAL SAC info@mv.pe 0051 957 771 979
POLOGNE PHU AMC sp.j. info@amc.krakow.pl 0048 12 656 70 88
PORTUGAL SUBMATE LDA recall.petzl@submate.pt +351 218 471 269
REUNION (île de la) PETZL laurent-allart@wanadoo.fr 06 92 64 62 03
ROMANIA GD ESCAPADE SRL himalaya@rdslink.ro 0040213144071
RUSSIE ALPINE TRADE info@alpine-trade.ru 007 495 225 73 43
SINGAPORE ALLSPORTS EQUIPMENT sales@allsports.com.sg 006563377728
SLOVAKIA VERTICAL SPORT vertical@vertical.cz +420 483 711 447
SLOVENIE TREKING SPORT D.O.O trek@siol.net 00386 12 562 501
SOUTH AFRICA EIGER EQUIPMENT LTD john@eigerequipment.co.za 002721 555 0363
SPAIN VERTICAL SPORTS, SL grigri@vertical.es 0034 933 091 091
SWEDEN C2 VERTICAL SAFETY AB info@c2safety.com 0046 18 677990
SWITZERLAND ALTIMUM SA info@petzl.ch 0041 21 947 46 66
TAIWAN REP CHINA FUTAI COMPANY LTD tfgod@tfg.com.tw 00886227967373
THAILAND ROCKCAMP INTERNAT. CO LTD rockcamp@thaiclimbing.com 006624346100
TURKEY TOROS TURIZM HIZMETLERI info@toroskamp.com 00902164122127
UKRAINE VYSOTA info@vysota.com.ua 0038 044 417 33 86
UNITED ARAB EMIRATES TRAKS james@traks-me.com 0097150 550 3430
UNITED KINGDOM LYON EQUIPMENT LIMITED grigri2@lyon.co.uk 0044 15 396 25 493
UNITED STATES PETZL AMERICA grigri2recall@petzl.com 1 (800) 932-2978
URUGUAY VERANEX info@veranex.com 0054 11 47921935
VENEZUELA UAIKINIMA 5X C.A info@petzl.com.ve 0058 212 762 3923
OTHER COUNTRIES : please use the contact form