Just tried the link above and everything worked fine. If some people are still having issues then hopefully the link below will send them in the right direction. http://www.petzl.com/us/outdoor/us/recall-replacement-grigri-2 I commend Petzl for correcting this problem as quickly as possible. I just hope that when I send my Grigri2 in for a replacement, that I get the new one ASAP. I've got a Red River Gorge trip coming up on the 4th and look forward to using it for the trip. I also just got back from a weekend trip at OBED and after taking a nasty lead fall and belaying people all day, the grigri2 that I currently have still works great with no brake arm issues. I will always uphold them as a solid company. However, I'm not completely sold (as of yet) on their new Ange carabiners.