Recall for replacement: GRIGRI 2

Concerns all GRIGRI 2’s (D14 2O, D14 2G, D14 2B ) with the first five digits of the serial number between 10326 and 11136.

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Background


GRIGRI 2 with the handle stuck in the position Petzl has discovered that exerting excessive force on the fully extended handle of the GRIGRI 2 can cause internal damage, such that the GRIGRI 2 handle may become stuck in the open position.

When the handle is stuck in this position, the assisted braking function is disabled. A damaged GRIGRI 2 in this configuration will function similarly to a manual belay device (e.g. tube style device).

When using a damaged GRIGRI 2 with the handle stuck in the position as shown in Figure 1, failure to control the braking side of the rope will increase the risk of an uncontrolled descent. A GRIGRI 2 with a damaged handle must be immediately retired from service.


It is important to note that failure to control the braking side of the rope is a misuse of the GRIGRI 2 under any circumstance (See GRIGRI 2 Technical Notice - pdf file, 2.5Mb).


As of June 20, 2011, seven damaged products have been returned to Petzl through our worldwide distribution network. Petzl has no knowledge of any accidents resulting from a damaged GRIGRI 2 handle.

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Petzl Response

Because the safety of our users is our primary concern, as a precautionary measure, Petzl has decided to take the following actions :

  • increase the mechanical strength of the handle on all GRIGRI 2’s from serial number 11137 onward.
  • recall all GRIGRI 2’s with the first five digits of the serial number between 10326 and 11136, and replace them with a new, strengthened GRIGRI 2.
    Petzl will pay for all shipping costs to complete this replacement.
GRIGRI2 recall serial number.

If you have a GRIGRI 2 (D14 2O, D14 2G, D14 2B) with the first five digits of the serial number between 10326 and 11136, please contact your local Petzl distributor by email (see below) with your complete postal address in order to initiate an exchange.

The previous generation GRIGRI is not concerned by this recall.

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" While the potential risk of damaging the GRIGRI 2’s handle is very small, our total commitment to the safety of our users has led us to make this decision. With the summer climbing season just beginning, Petzl understands that this recall comes at an inconvenient time and we are working hard to ensure that everyone receives their replacement GRIGRI 2 as quickly as possible. Everyone at Petzl is committed to resolving this issue. We thank you for your continued support. "


Petzl General Director

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Contact

Country / PaysDistributor / Distributeuremail adress / Adresse emailPhone number / Téléphone
ARGENTINAECRIN SAinfo@ecrin.com.ar000541147921935
AUSTRALIASPELEAN PTY LTDgrigri2@petzl.com.au+61 2 9966 9800
AUSTRIAAGENTUR BERGERmberger@petzl.at0043761660027
BENELUXALPITEC SNCrecall.grigri2@alpitec.be+32 85 31 43 85
BRAZILSPELAIONspelaionbrasil@gmail.com0055 19 34340535
BULGARIAPIK 3000 LTDoffice@pik3000.com+359 (2) 8432 943
CANADAPETZL AMERICAgrigri2recall@petzl.com1 (800) 932-2978
CHILEOUT CHILE S.Arafael@outchile.com00562 8955094
CHINABEIJING SNOWBIRD OUTDOORliuli@snowbird.com.cn00861080118873
CZECH REPUBLICVERTICAL SPORTvertical@vertical.cz+420 483 711 447
DENMARKSCANLICO DENMARK A/Sinfo@scanlico.dk004538716959
ECUADORANGEL ROBERTO GUTIERREZasistenciatecnica@petzl.com.ec005922237601
FINLANDVANDERNETvandernet@vandernet.com00358207418330
FRANCEPETZLrappel.grigri2@petzl.fr0811 46 10 50
GERMANYPETZL DEUTSCHLANDinfo.deutschland@petzl.com0049 8024470450
GREECEDIMKA LTDodi@resoul.gr0030 22950 231110
HONG KONGMOUNTAIN SERVICES INT LTDinfo@mshk.com.hk0085225418876
HUNGARYGRANIT DESIGN KFTinfo@granit.co.hu0036 99 523 294
INDIAALLIED SAFETY EQUIPMENTSinfo@alliedpetzl.com+91-22-28454274 / 75
IRANKOOH VEISI TRADING CO.info@koohveisi.com009821 7533 173
ISRAELLAPIDOT OUTDOOR EQUIP LTDinfo@lapidot.co.il0097289797040
ITALYDINAMICHE VERTICALIgrigri2@petzl.it0039 0112732500
JAPANALTERIA CO., LTDgrigri2@alteria.co.jp0081429691717
KOREA, REPUBLIC OFANNAPURNA CORPORATIONgrigri2-recall@annapurna.co.kr0082220828450
MEXICOALTA VERTICAL sa de cvcontacto@altavertical.com00 52 5555621602
NEW ZEALANDSPELEAN (NZ) LTDgrigri2@petzl.co.nz+64 3 434 9535
NORWAYVARRI ASpost@varri.no0047 2271 9200
PERUMON VERTICAL SACinfo@mv.pe0051 957 771 979
POLANDPHU AMC sp.j.info@amc.krakow.pl0048 12 656 70 88
PORTUGALSUBMATE LDArecall.petzl@submate.pt+351 218 471 269
REUNION (island)PETZLlaurent-allart@wanadoo.fr06 92 64 62 03
ROMANIAGD ESCAPADE SRLhimalaya@rdslink.ro0040213144071
RUSSIAALPINE TRADEinfo@alpine-trade.ru007 495 225 73 43
SINGAPOREALLSPORTS EQUIPMENTsales@allsports.com.sg006563377728
SLOVAKIAVERTICAL SPORTvertical@vertical.cz+420 483 711 447
SLOVENIATREKING SPORT D.O.Otrek@siol.net00386 12 562 501
SOUTH AFRICAEIGER EQUIPMENT LTDjohn@eigerequipment.co.za002721 555 0363
SPAINPETZL SPAIN
info.esp@petzl.com0034 93 595 20 73
SWEDENC2 VERTICAL SAFETY ABinfo@c2safety.com0046 18 677990
SWITZERLANDALTIMUM SAinfo@petzl.ch0041 21 947 46 66
TAIWAN REP CHINAFUTAI COMPANY LTDtfgod@tfg.com.tw00886227967373
THAILANDROCKCAMP INTERNAT. CO LTDrockcamp@thaiclimbing.com006624346100
TURKEYTOROS TURIZM HIZMETLERIinfo@toroskamp.com00902164122127
UKRAINEVYSOTAinfo@vysota.com.ua0038 044 417 33 86
UNITED ARAB EMIRATESTRAKSjames@traks-me.com0097150 550 3430
UNITED KINGDOMLYON EQUIPMENT LIMITEDgrigri2@lyon.co.uk0044 15 396 25 493
UNITED STATESPETZL AMERICAgrigri2recall@petzl.com1 (800) 932-2978
URUGUAYVERANEXinfo@veranex.com0054 11 47921935
VENEZUELAUAIKINIMA 5X C.Ainfo@petzl.com.ve0058 212 762 3923
OTHER COUNTRIES : please use the contact form

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FAQ

  • How can I tell the difference between a GRIGRI and a GRIGRI 2 ?
    The GRIGRI 2 has been available on the market since January 2011.
    If you purchased your device before 1st January 2011, then it isn't a GRIGRI 2 and thus is not affected by this recall for exchange.
    If you purchased your device after the 1st of January 2011, then compare it with the images published in our announcements for this recall for exchange.
  • How can I tell if a GRIGRI 2 is included in this recall for exchange ?
    GRIGRI 2s with serial numbers from 10326 to 11136 are included in this exchange.
  • Where do I find the serial number of the GRIGRI 2 ?
    The serial number is laser engraved on the body of the product, underneath and protected by the folded handle.
  • What should I do with my GRIGRI 2 when it is included in the recall for exchange ?
    Contact your national distributor by email, providing your postal address in order to begin the exchange process.
  • How can I tell the difference between a GRIGRI 2 with a reinforced handle and a GRIGRI 2 concerned by the recall for exchange ?
    A GRIGRI 2 with a reinforced handle is only recognisable by a serial number after 11136.
  • How do I know whether a new GRIGRI 2 for sale in a shop has the reinforced handle ?
    The first five numbers of the serial number are higher than 11136.
    To help our retailers in replacing their stocks, we have temporarily added a green sticker to the product.
  • Will I receive the same colour GRIGRI 2 ?
    Yes
  • Can I change the colour ?
    No
  • Can I replace my GRIGRI 2 with a GRIGRI ?
    No
  • Where is the GRIGRI 2 manufactured ?
    In France, in Petzl's production unit in Crolles (Isère region).
  • Where have these GRIGRI 2 been sold ?
    Throughout our global distribution network.
  • What is the warranty of a Petzl product ?
    A Petzl product is covered by a 3-year warranty against all material or manufacturing defect. Exclusions: normal wear and tear, oxidation, modifications or alterations, incorrect storage, poor maintenance, negligence, uses for which this product is not designed.
  • What is the lifetime of a Petzl product ?
    For Petzl's plastic and textile products, the maximum lifetime is 10 years from the date of manufacture. It is indefinite for metallic products.

    - ATTENTION : an exceptional event can lead you to retire a product after only one use, depending on the type and intensity of usage and the environment of usage (harsh environments, marine environment, sharp edges, extreme temperatures, chemical products, etc.).

    - A product must be retired when:
    It is over 10 years old and made of plastic or textiles.
    It has been subjected to a major fall (or load).
    It fails to pass inspection.
    You have any doubt as to its reliability.
    You do not know its full usage history.
    When it becomes obsolete due to changes in legislation, standards, technique or incompatibility with other equipment, etc.

    Destroy retired equipment to prevent further use.

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