GRIGRI 2.

Concerns all GRIGRI 2’s (D14 2O, D14 2G, D14 2B ) with the first five digits of the serial number  between 10326 and 11136.

More information >

Comments

Hi! Your replacement page

Hi! Your replacement page is not available in English. What gives??

Re:"more information" link.

The link "More information"

The link "More information" does not work. Please correct the link.

404 error fixed

Thanks for the notice.

Petzl.com was overloaded during several hours after we published the GRIGRI 2 recall. The website is now under control again, thank you for your understanding.


GriGri 2

I bought a grigri2 in the web and other in America and i´m from Colombia. What should i do to replace them?

Answer Grigri 2

Hello,

We are looking up for an efficient solution for Colombia, and will re-contact you.

Petzl understands that this recall of Grigri2 comes at an inconvenient time and we are working hard to ensure that everyone receives their replacement GRIGRI2 as quickly as possible. Everyone at Petzl is committed to resolving this issue, we ask you to accept our apologies for this inconvenience. Thank you for your continued support.

Sincerely

Grigri 2

What is the process for getting the grigri 2 replaced.

Re: Grigri 2

Gri Gri 2

check last week to see if our Grigri 2 was in the recall and found that it was. I then contacted our distributor here in Singapore. I was informed that the stocks were arriving late last week.

Upon going down to the shop to exchange our GriGri 2 today, I was subsequently told that the stock would not be arriving for another TWO Week!!! We are off to Krabi on Saturday for a big climbing trip and now will have to do so without our GriGgri. Very disappointed.

How long should it take to get these replacement stocks out to the distributors?
Should these stock not already be sent out via express post to get there promptly?

Doug, Singapore

Answer Grigri 2

Hello Doug,

First accept our apologies for not being able to answer sooner, our web site has been temporarily down due to scheduled maintenance, answering comments was closed.

Please contact again the distributor in Singapore, the exchange of the Grigri2 goes through his offices, not through the retailers. We are informing him today of your request.
SINGAPORE ALLSPORTS EQUIPMENT sales@allsports.com.sg 006563377728


Petzl understands that this recall of Grigri2 comes at an inconvenient time and we are working hard to ensure that everyone receives their replacement GRIGRI2 as quickly as possible. Everyone at Petzl is committed to resolving this issue, we ask you to accept our apologies for this inconvenience. Thank you for your continued support.

Sincerely

Gri Gri replacement in Greece

i would like to know when exactly will the Gri Gri 2 replacement will start in Greece. the last information i had stated that every device will have been replaced until July 10th at the latest, which means some time this week. Is this going to happen or has the programming changed????

Answer Grigri 2 Greece

Hello Nikos,

please get in contact with our distributor in Greece :

GREECE DIMKA LTD odi@resoul.gr 0030 22950 231110

While the potential risk of an incident is very small, our total commitment to the safety of our users has led us to make this decision. With the summer climbing season just beginning, Petzl understands that this recall comes at an inconvenient time and we are working hard to ensure that everyone receives their replacement GRIGRI2 as quickly as possible. Everyone at Petzl is committed to resolving this issue, we ask you to accept our apologies for this inconvenience. Thank you for your continued support.

Sicnerely

GriGri2 Recall and Replacement

Thank you Petzl for the professional and excellent way this recall has been handled. The return and replacement process could not have been smoother. 10 days (including the 4th of July holiday) after my initial email contact with Petzl, I had my 2 new replacement GriGri2's in my hand. Impressive to say the least.

shipping and return label question

So I got the electronic label via e-mail but am fuzzy on what to do now. So put it on a box and just send it on its way?

Re: shipping and return label question

Lily,

That's correct. Just print out the return label and tape it to a box containing your recalled GRIGRI 2. The return label has a number on it that is linked to information we have on your case. That number will let us see your information, so we can send a new GRIGRI 2 to you.


If this isn't clear, if you have any additional questions, or if you'd like to talk to one of our customer service reps, please contact us at Petzl America directly:

- By phone: 1 (800) 932-2978 (toll free)

- By email: grigri2recall@petzl.com


Thanks very much for your patience and your continued support.


Petzl America


How long does the shipping take?

Hello,

I got an email on July 7th that my replacement got shipped. Until now, I have not received the replacement. How long should it normally take to get it replaced?

Thanks, Antje (Canada)

answer

Hello Antje,

Have you received your product ?

Sincerely

very fast replacement!

Thanks you all for taking care of the recall so well. I sent it last week and am climbing the next, very happy!

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