OS by Petzl - Frequently Asked Questions

Questions most often asked by users of Petzl equipment.
If you do not find an answer to your question on this page, contact our After-Sales Service

 

    OS by Petzl general questions

  1. How do I change language in the OS by Petzl interface?
  2. Why does the touchpad on my laptop stop working when I plug a Petzl product into the USB port?
  3. How do I delete a profile?
  4. How do I export a profile?
  5. How do I import a profile?
  6. How do I check for OS by Petzl software updates?
  7.  

    CORE specific questions:

  8. How can I rename my battery?
  9. How can I change the lamp associated with my battery?
  10. What is the difference between constant and declining mode?
  11. Can I have different modes (Declining or Constant) activated for each of the two lighting levels (MAXIMUM or ECONOMIC)?
  12. What does the distance given in the table for MAXIMUM and ECONOMIC mean?
  13. How do I restore my lamp to the "factory" settings?
  14. I cannot move the settings sliders or change the settings, what can I do to make changes?
  15. Why isn’t it possible to do a test in declining mode?
  16. How can I rename a personal profile?
  17. How can I get the instructions for my lamp or battery?
  18. Why is the ECONOMIC level in constant mode limited to 12.5 %, 20 % or 25 %?

     

    NAO specific questions:

  19. How do I create my own profile? What settings can I change for my profile?
  20. Why is the reading threshold changeable?
  21. How do I restore my lamp to the "factory" settings?
  22. How can I get the instructions for my lamp or battery?
  23. How do I switch the lamp off with one turn of the knob after 8 seconds of use?
  24. Is it possible to change the time required to switch between Reactive Lighting and Static mode?
  25. Is it possible to change the time required to modify the profile on my lamp?

 

OS by Petzl general questions

1. How do I change language in the OS by Petzl interface?
In order to change the language of the OS by Petzl interface, click on the File menu and select Change language. Select the desired language and click OK. The interface will instantly reflect the chosen language.
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2. Why does the touchpad on my laptop stop working when I plug a Petzl product into the USB port?
Petzl products contain a mouse-type device which prevents your computer’s sleep mode from working in order to guarantee that the battery continues charging. Your laptop probably has an option for configuring the touchpad which allows you to deactivate your touchpad when another pointer peripheral, or a battery, is connected.

  • For Windows:
    To deactivate this function, the touchpad driver must first be correctly installed.
    - Go to the Control Panel > Mouse > Device Settings.
    - Uncheck the box outlined in red as shown in the figure below (these menus are examples and may be different from one computer to another).
    - Click OK.

  • For Mac:
    To change your trackpad functionality, choose the Apple menu > System preferences, then click on Trackpad. Check or uncheck the box to deactivate your trackpad when an external pointing device is connected.

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3. How do I delete a profile?

To delete a profile, launch the file explorer, and go to the directory:

  • For Windows XP*: C:\Documents and Settings\your Windows user name\Application Data\OSbyPetzl\Local Store\Profiles.
  • For Windows Vista & Windows Seven**: C:\users\your Windows user name\AppData\Roaming\OSbyPetzl\Local Store\Profiles.
  • MAC OS: /Users/ mac user name/Library/Preferences/OSByPetzl/Local Store/Profiles.

* The Application Data directory is hidden by Windows. To make it visible: Press Windows+E, Tools > Folder options...
In the View tab under “Hidden files and folders”, check “Show hidden files and folders”.

** The AppData directory is hidden by Windows. To make it visible: Press Windows+E, Organize > Folder and search options...
In the View tab under “Hidden files and folders”, check “Show hidden files and folders”.
In this location, you have two directories: Core for Core profiles and Strike for Nao profiles. Select the desired directory, then select the profile to be deleted (example: MyProfile osbypetzl) and delete it: right-click (Windows) or CTRL CLICK (Mac) on the profile file, then Delete.
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4. How do I export a profile?

To export a profile, launch the file explorer, and go to the directory:

  • For Windows XP: C:\Documents and Settings\your Windows user name\Application Data\OSbyPetzl\Local Store\Profiles.
  • For Windows Vista & Windows Seven: C:\users\your Windows user name\AppData\Roaming\OSbyPetzl\Local Store\Profiles.
  • MAC OS: /Users/ mac user name/Library/Preferences/OSByPetzl/Local Store/Profiles.

In this location, you have two directories: Core for Core profiles and Strike for Nao profiles. Select the desired directory, then select the profile(s) to export and copy the files to the desired location (example: the desktop, a usb drive, etc.).
Attention:
- Do not move the files because they will disappear from your profile library.
- Keep the .osbypetzl extension; otherwise, OS by Petzl cannot recognize it.
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5. How do I import a profile?
To import a profile, launch the file explorer, go to the location of profiles to be imported (desktop, usb drive, etc.), select the profiles to be imported, then go to the directory:

  • For Windows XP: C:\Documents and Settings\your Windows user name\Application Data\OSbyPetzl\Local Store\Profiles.
  • For Windows Vista & Windows Seven: C:\users\your Windows user name\AppData\Roaming\OSbyPetzl\Local Store\Profiles.
  • MAC OS: /Users/ mac user name/Library/Preferences/OSByPetzl/Local Store/Profiles.

In this location, you have two directories: Core for Core profiles and Strike for Nao profiles. Copy your profile files to the desired directory.
Attention:
- Keep the .osbypetzl extension; otherwise, OS by Petzl cannot recognize it.
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6. How do I check for OS by Petzl software updates?
To check for OS by Petzl software updates, click on the “Update” menu and choose "Verify the OS by Petzl updates", a window appears showing the version of OS by Petzl installed on your computer (example: version 2.5.983). Then click on the "Check for updates" link, OS by Petzl will launch your internet browser and connect you to the OS by Petzl web page. The latest version of OS by Petzl is always available on the Petzl web site. If your version of OS by Petzl is older than the version available on the Petzl site, you can download and update your OS by Petzl software. The OS update also updates the product’s firmware (product improvement, new functionality, etc.).
Updating your product can be done via the "Update/Update" menu in OS by Petzl.
Note: verifying and downloading requires an internet connection.
Starting with version 2.8.30, you will be automatically prompted for updates when a new version is available on the web server. A product firmware update prompt may appear after the OS by Petzl update.
We recommend that you accept this installation.
For other questions on OS by Petzl software, please click on the following link:
http://www.petzl.com/contact.
Please include the following information in your message:
- Version of the OS by Petzl software.
- Operating system used (ex: Windows 7 64 bits, or Mac OS X 10.6.6).
- Connected lamp (ex: TIKKA 2, or ZIKPA PLUS 2).
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CORE specific questions:

7. How can I rename my battery?
To rename your battery, click on the "Product" menu; and choose "Change name". Step 2 appears, you can then edit the battery name in the provided field, click OK, then click Next or quit.
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8. How can I change the lamp associated with my battery?
To change the headlamp associated with your battery, click the "Product" menu and choose "Change lamp". Step 1 appears, you can then change your lamp by clicking on the model of your lamp. If the selected lamp is the same as your lamp, click Next. If not, select another lamp, then click Next or quit.
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9. What is the difference between constant and declining mode?

  • Constant: the main advantage of constant lighting is that it offers stable performance over a specific battery life. This way, the user knows that the brightness and lighting distance will not decrease during this period.
  • Declining: by comparison, traditional (declining) lighting is very bright at the beginning, weakens greatly about twenty to thirty minutes later, then continues to decrease until the batteries have been drained. This mode offers the best compromise between lighting distance and battery life.

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10. Can I have different modes (Declining or Constant) activated for each of the two lighting levels (MAXIMUM or ECONOMIC)?
Yes, you can select a different mode for each lighting level.
The following options are possible:


Configurations possibles avec OS by Petzl
Maximum Economique
Non régulé Non régulé
Régulé Régulé
Régulé Non régulé
Non régulé Régulé

 
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11. What does the distance given in the table for MAXIMUM and ECONOMIC mean?

The distance indicates the lighting distance measured according to the Petzl protocol. This is the distance at which the lamp produces light equal to or greater than 0.25 lux.
Petzl estimates this lighting level to be equivalent to the light emitted from a full moon on a clear night. This minimum lighting level is used as a reference for measuring lighting distance and duration. Battery life is defined as the length of time that a headlamp illuminates at 0.25 lux or more at a distance of two meters (in the axis). When the light produced by the headlamp is below this level, we consider that it is no longer usable, whether for walking, reading, or any other activity.
All lighting distance and battery life information is given for information only, for a CORE battery charged to 100%*.
*Note: do not hesitate to recharge a battery that is partially discharged or that has been in storage for more than two weeks. A Li-Ion rechargeable battery loses 10 % of its capacity per year. It can be recharged 300 times. (After 300 times, it still has 70 % of its original capacity.)

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12. How do I restore my lamp to the "factory" settings?
Your lamp’s "factory" settings are in declining mode for the MAXIMUM and ECONOMIC levels. To restore these settings, select the "Multi-activities" profile for the product by clicking on the + for the Petzl "Multi-activities" profile, or on the – for your lamp’s profile, or by dragging the "Multi-activities" profile to your lamp.
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13. I cannot move the settings sliders or change the settings, what can I do to make changes?
Settings cannot be changed in declining mode. This preprogrammed mode was created to simulate how your lamp would function if used with alkaline batteries.
To customize your settings, click on "Constant", Once in Constant mode, you can adjust the brightness or battery life. These settings are inversely proportional: reducing brightness will increase battery life and vice-versa.
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14. Why isn’t it possible to do a test in declining mode?
As no modification of settings is possible in declining mode, it is not possible to test the declining mode. The brightness and battery life in declining mode depend on the amount of energy available in the battery.
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15. How can I rename a personal profile?
To rename a profile, click on the image of your personal profile, then click on Modify.
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16. How can I get the instructions for my lamp or battery?
To get the instructions for your lamp or battery, click on "?", then select your product in the Technical Notice area. OS by Petzl will launch your internet browser and display the latest version of the instructions for your product found on the Petzl web site.
Note: connecting to the Petzl web site requires an internet connection.
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17. Why is the ECONOMIC level in constant mode limited to 12.5 %, 20 % or 25 %?

The TIKKA 2-ZIPKA 2 headlamps were developed with an ECONOMIC level programmed to limit the overall energy consumption in order to extend the overall burn times.
The ECO level is different for each lamp. To guarantee optimal functioning, the ECONOMIC levels are thus limited to the following values:
TIKKINA 2: 20 %
TIKKA 2 & ZIPKA 2: 25 %
TIKKA PLUS 2, ZIPKA PLUS 2 & TIKKA XP 2: 12,5 %
Note: with the CORE rechargeable battery, it is possible for the MAX level brightness to be lower than the ECO level. For example, if you set the MAX level of your TIKKA 2 to 15 % and the ECO level to 25 %, the MAX brightness level will be less than the ECO level.

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NAO specific questions:

18. How do I create my own profile? What settings can I change for my profile?
To create a personal profile, you must select a Petzl profile from which you want to customize your own. Click on the Petzl profile, the profile information window appears, then click on “Create new profile from this one”.
In the “New profile” window, you can:
- Rename your profile.
- Give a description of your profile.
- Choose a picture for your profile from our image library.
- Define the number of levels in Reactive Lighting mode (from 1 to 5).
- Define the number of levels in constant mode (from 1 to 5).
Then, by clicking on “Customize my profile”, you can adjust different settings by the chosen tab (Reactive lighting mode, constant mode, other parameters).
In the “Reactive Lighting mode” tab, you can adjust the following settings for each level:
- Power percentage of wide beam.
- Power percentage of focused beam.
- Reading threshold.
Changes to these performance settings, made via the cursors on the right, are calculated and displayed on the left.
In the “constant Mode” tab, you can adjust the following settings for each level:
- Power percentage of wide beam.
- Power percentage of focused beam.
Changes to these performance settings, made via the cursors on the right, are calculated and displayed on the left.
There is a “test” button that allows real-time demonstration of the light.
In the “Other parameters” tab, you can adjust the following settings:
- ON > Following levels > OFF or ON > OFF after 8 seconds.
- The time required to switch from Reactive Lighting to Constant mode, and vice-versa (adjustable from 0.5 seconds to 5 seconds).
- The time required to switch to profile change (adjustable from 6 seconds to 15 seconds).
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19. Why is the reading threshold changeable?
The light needed for reading varies according to the user. So this setting is changeable to satisfy the needs of each user. By default, the reading threshold is at the minimum value.
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20. How do I restore my lamp to the "factory" settings?
The "factory" settings of your lamp are never lost, they are contained in the first profile, called "Multi-activities". To restore this profile, delete all the profiles in your lamp by clicking on the – of each profile in your lamp. When only the "Multi-activities" profile is left, you have restored the lamp to its "factory" settings.
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21. How can I get the instructions for my lamp or battery?
To get the instructions for your headlamp, or battery, click on "?", then select Learn more about. OS by Petzl will then launch your internet browser and display the product web page where you will find the instructions for use for your product.
Note: connecting to the Petzl web site requires an internet connection.
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22. How do I switch the lamp off with one turn of the knob after 8 seconds of use?
Download and install OS, create a custom profile from the one used, go to the "Other parameters" tab and choose "ON > OFF after 8 seconds".
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23. Is it possible to change the time required to switch between Reactive Lighting and Static mode? Yes - Download and install OS by Petzl, create a custom profile from the one used and go to the following area with the + and – buttons.
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24. Is it possible to change the time required to modify the profile on my lamp?
Yes - Download and install OS by Petzl, create a custom profile from the one used and go to the “Other parameters” tab on the settings page and change the time in the following area with the + and – buttons.
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