Recall for replacement: GRIGRI 2, June 2011

The recall ended as of June 1, 2014. If you have any questions please contact your country's distributor for more information.

June 2011 - Concerns all GRIGRI 2’s (D14 2O, D14 2G, D14 2B ) with the first five digits of the serial number between 10326 and 11136.

GRIGRI2 orangeGRIGRI2 greyGRIGRI2 blue

Background

GRIGRI 2 with the handle stuck in the position

Figure 1

Petzl has discovered that exerting excessive force on the fully extended handle of the GRIGRI 2 can cause internal damage, such that the GRIGRI 2 handle may become stuck in the open position.

When the handle is stuck in this position, the assisted braking function is disabled. A damaged GRIGRI 2 in this configuration will function similarly to a manual belay device (e.g. tube style device).

When using a damaged GRIGRI 2 with the handle stuck in the position as shown in Figure 1, failure to control the braking side of the rope will increase the risk of an uncontrolled descent. A GRIGRI 2 with a damaged handle must be immediately retired from service.

It is important to note that failure to control the braking side of the rope is a misuse of the GRIGRI 2 under any circumstance (See GRIGRI 2 Technical Notice - pdf file, 2.5Mb).


As of June 20, 2011, seven damaged products have been returned to Petzl through our worldwide distribution network. Petzl has no knowledge of any accidents resulting from a damaged GRIGRI 2 handle.

 

Petzl Response

Because the safety of our users is our primary concern, as a precautionary measure, Petzl has decided to take the following actions:

  • increase the mechanical strength of the handle on all GRIGRI 2’s from serial number 11137 onward.
  • recall all GRIGRI 2’s with the first five digits of the serial number between 10326 and 11136, and replace them with a new, strengthened GRIGRI 2.

Petzl will pay for all shipping costs to complete this replacement.

GRIGRI2 recall serial number. If you have a GRIGRI 2 (D14 2O, D14 2G, D14 2B) with the first five digits of the serial number between 10326 and 11136, please contact your local Petzl distributor by email (see below) with your complete postal address in order to initiate an exchange.

The previous generation GRIGRI is not concerned by this recall.

"While the potential risk of damaging the GRIGRI 2’s handle is very small, our total commitment to the safety of our users has led us to make this decision. With the summer climbing season just beginning, Petzl understands that this recall comes at an inconvenient time and we are working hard to ensure that everyone receives their replacement GRIGRI 2 as quickly as possible. Everyone at Petzl is committed to resolving this issue. We thank you for your continued support."

Romain Lécot
Petzl General Director

 

Contact

Country / Pays Distributor / Distributeur email adress / Adresse email Phone number / Téléphone
ARGENTINA ECRIN SA info@ecrin.com.ar 000541147921935
AUSTRALIA SPELEAN PTY LTD grigri2@petzl.com.au +61 2 9966 9800
AUSTRIA AGENTUR BERGER mberger@petzl.at 0043761660027
BENELUX ALPITEC SNC recall.grigri2@alpitec.be +32 85 31 43 85
BRAZIL SPELAION spelaionbrasil@gmail.com 0055 19 34340535
BULGARIA PIK 3000 LTD office@pik3000.com +359 (2) 8432 943
CANADA PETZL AMERICA grigri2recall@petzl.com 1 (800) 932-2978
CHILE OUT CHILE S.A rafael@outchile.com 00562 8955094
CHINA BEIJING SNOWBIRD OUTDOOR liuli@snowbird.com.cn 00861080118873
CZECH REPUBLIC VERTICAL SPORT vertical@vertical.cz +420 483 711 447
DENMARK SCANLICO DENMARK A/S info@scanlico.dk 004538716959
ECUADOR ANGEL ROBERTO GUTIERREZ asistenciatecnica@petzl.com.ec 005922237601
FINLAND VANDERNET vandernet@vandernet.com 00358207418330
FRANCE PETZL rappel.grigri2@petzl.fr 0811 46 10 50
GERMANY PETZL DEUTSCHLAND info.deutschland@petzl.com 0049 8024470450
GREECE DIMKA LTD odi@resoul.gr 0030 22950 231110
HONG KONG MOUNTAIN SERVICES INT LTD info@mshk.com.hk 0085225418876
HUNGARY GRANIT DESIGN KFT info@granit.co.hu 0036 99 523 294
INDIA ALLIED SAFETY EQUIPMENTS info@alliedpetzl.com +91-22-28454274 / 75
IRAN KOOH VEISI TRADING CO. info@koohveisi.com 009821 7533 173
ISRAEL LAPIDOT OUTDOOR EQUIP LTD info@lapidot.co.il 0097289797040
ITALY DINAMICHE VERTICALI grigri2@petzl.it 0039 0112732500
JAPAN ALTERIA CO., LTD grigri2@alteria.co.jp 0081429691717
KOREA, REPUBLIC OF ANNAPURNA CORPORATION grigri2-recall@annapurna.co.kr 0082220828450
MEXICO ALTA VERTICAL sa de cv contacto@altavertical.com 00 52 5555621602
NEW ZEALAND SPELEAN (NZ) LTD grigri2@petzl.co.nz +64 3 434 9535
NORWAY VARRI AS post@varri.no 0047 2271 9200
PERU MON VERTICAL SAC info@mv.pe 0051 957 771 979
POLAND PHU AMC sp.j. info@amc.krakow.pl 0048 12 656 70 88
PORTUGAL SUBMATE LDA recall.petzl@submate.pt +351 218 471 269
REUNION (island)
PETZL laurent-allart@wanadoo.fr 06 92 64 62 03
ROMANIA GD ESCAPADE SRL himalaya@rdslink.ro 0040213144071
RUSSIA ALPINE TRADE info@alpine-trade.ru 007 495 225 73 43
SINGAPORE ALLSPORTS EQUIPMENT sales@allsports.com.sg 006563377728
SLOVAKIA VERTICAL SPORT vertical@vertical.cz +420 483 711 447
SLOVENIA TREKING SPORT D.O.O trek@siol.net 00386 12 562 501
SOUTH AFRICA EIGER EQUIPMENT LTD john@eigerequipment.co.za 002721 555 0363
SPAIN PETZL SPAIN info.esp@petzl.com 0034 93 595 20 73
SWEDEN C2 VERTICAL SAFETY AB info@c2safety.com 0046 18 677990
SWITZERLAND ALTIMUM SA info@petzl.ch 0041 21 947 46 66
TAIWAN REP CHINA FUTAI COMPANY LTD tfgod@tfg.com.tw 00886227967373
THAILAND ROCKCAMP INTERNAT. CO LTD rockcamp@thaiclimbing.com 006624346100
TURKEY TOROS TURIZM HIZMETLERI info@toroskamp.com 00902164122127
UKRAINE VYSOTA info@vysota.com.ua 0038 044 417 33 86
UNITED ARAB EMIRATES TRAKS james@traks-me.com 0097150 550 3430
UNITED KINGDOM LYON EQUIPMENT LIMITED grigri2@lyon.co.uk 0044 15 396 25 493
UNITED STATES PETZL AMERICA grigri2recall@petzl.com 1 (800) 932-2978
URUGUAY VERANEX info@veranex.com 0054 11 47921935
VENEZUELA UAIKINIMA 5X C.A info@petzl.com.ve 0058 212 762 3923
OTHER COUNTRIES : please use the contact form

 

FAQ

  • How can I tell the difference between a GRIGRI and a GRIGRI 2?
    The GRIGRI 2 has been available on the market since January 2011.
    If you purchased your device before 1st January 2011, then it isn't a GRIGRI 2 and thus is not affected by this recall for exchange.
    If you purchased your device after the 1st of January 2011, then compare it with the images published in our announcements for this recall for exchange.
     
  • How can I tell if a GRIGRI 2 is included in this recall for exchange?
    GRIGRI 2s with serial numbers from 10326 to 11136 are included in this exchange.
     
  • Where do I find the serial number of the GRIGRI 2?
    The serial number is laser engraved on the body of the product, underneath and protected by the folded handle.
     
  • What should I do with my GRIGRI 2 when it is included in the recall for exchange?
    Contact your national distributor by email, providing your postal address in order to begin the exchange process.
     
  • How can I tell the difference between a GRIGRI 2 with a reinforced handle and a GRIGRI 2 concerned by the recall for exchange?
    A GRIGRI 2 with a reinforced handle is only recognisable by a serial number after 11136.
     
  • How do I know whether a new GRIGRI 2 for sale in a shop has the reinforced handle?
    The first five numbers of the serial number are higher than 11136.
    To help our retailers in replacing their stocks, we have temporarily added a green sticker to the product.
     
  • Will I receive the same colour GRIGRI 2?
    Yes
     
  • Can I change the colour?
    No
     
  • Can I replace my GRIGRI 2 with a GRIGRI?
    No
     
  • Where is the GRIGRI 2 manufactured?
    In France, in Petzl's production unit in Crolles (Isère region).
     
  • Where have these GRIGRI 2 been sold?
    Throughout our global distribution network.
     
  • What is the warranty of a Petzl product?
    A Petzl product is covered by a 3-year warranty against all material or manufacturing defect. Exclusions: normal wear and tear, oxidation, modifications or alterations, incorrect storage, poor maintenance, negligence, uses for which this product is not designed.
     
  • What is the lifetime of a Petzl product?
    For Petzl's plastic and textile products, the maximum lifetime is 10 years from the date of manufacture. It is indefinite for metallic products.

    - ATTENTION: an exceptional event can lead you to retire a product after only one use, depending on the type and intensity of usage and the environment of usage (harsh environments, marine environment, sharp edges, extreme temperatures, chemical products, etc.).
    - A product must be retired when:
    It is over 10 years old and made of plastic or textiles.
    It has been subjected to a major fall (or load).
    It fails to pass inspection.
    You have any doubt as to its reliability.
    You do not know its full usage history.
    When it becomes obsolete due to changes in legislation, standards, technique or incompatibility with other equipment, etc.

    Destroy retired equipment to prevent further use.