Concerns all GRIGRI 2’s (D14 2O, D14 2G, D14 2B ) with the first five digits of the serial number between 10326 and 11136.
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Thanks for the notice.
Petzl.com was overloaded during several hours after we published the GRIGRI 2 recall. The website is now under control again, thank you for your understanding.
Please follow instructions here : http://www.petzl.com/en/outdoor/recall-replacement-grigri-2
That's correct. Just print out the return label and tape it to a box containing your recalled GRIGRI 2. The return label has a number on it that is linked to information we have on your case. That number will let us see your information, so we can send a new GRIGRI 2 to you.
If this isn't clear, if you have any additional questions, or if you'd like to talk to one of our customer service reps, please contact us at Petzl America directly:
- By phone: 1 (800) 932-2978 (toll free)
- By email: firstname.lastname@example.org
Thanks very much for your patience and your continued support.
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