Hello GIG, First accept our apologies for not being able to answer sooner, our web site has been temporarily down due to scheduled maintenance, answering comments was closed. Please get in touch with : STODTAEKI EHF REYKJAVIKURVEGUR 64 HAFNARFJORDUR 220 ISLANDE tel 354 5351310 Contact : PAUL@EXPLORER.IS Petzl understands that this recall of Grigri2 comes at an inconvenient time and we are working hard to ensure that everyone receives their replacement GRIGRI2 as quickly as possible. Everyone at Petzl is committed to resolving this issue, we ask you to accept our apologies for this inconvenience. Thank you for your continued support. Sincerely