Hello Diego, For all users in possession of a Grigri2 recalled, if you live in a South American country that doesn't have an official Petzl Distributor, please contact Petzl America who will take care at no cost of your exchange. You may contact Petzl America directly in one of two ways: - By phone: 1 (800) 932-2978 (toll free) - By email: grigri2recall@petzl.com Sincerely