Hello Mae, please contact our distributor in Hong Kong : MOUNTAIN SERVICES INT LTD info@mshk.com.hk 0085225418876 Petzl understands that this recall of Grigri2 comes at an inconvenient time and we are working hard to ensure that everyone receives their replacement GRIGRI2 as quickly as possible. Everyone at Petzl is committed to resolving this issue, we ask you to accept our apologies for this inconvenience. Thank you for your continued support. Sincerely