Answer Grigri2

Hello, The recall in process concerns the correction of the strength of the handle. Nothing else has been changed on the product. Petzl has identified, extensively tested, and communicated on the occasional possibility of jamming the rope behind the cam, This inconvenient is not a security problem - it does not affect braking. We conducted many tests in-house (fall factor of 2, 80 kg): even with ropes of small diameters (8.9 and 9.1 mm), the fall is arrested and there is no alteration of the rope, either to the sheath or the core. If jamming occurs, a simple release is described on our website. link http://www.petzl.com/en/outdoor/grigri-experience/grigri-2-info-unblocki... Petzl understands that this recall of Grigri2 comes at an inconvenient time and we are working hard to ensure that everyone receives their replacement GRIGRI2 as quickly as possible. Everyone at Petzl is committed to resolving this issue, we ask you to accept our apologies for this inconvenience. Thank you for your continued support. Sincerely

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