Team Petzl, you may be getting a lot of flak right now from other climbers out there but I have to say that I just got off the phone with your representatives and you have made this process so easy from the consumers to get their replacement GRIGRI2. This comes from a man with 19 years in customer service to our great military so if there is one thing I know... it's keeping the customer happy ... and alive. I'll tell you how the new one performs "Post El Cap" but until then keep doing what you're doing... excellent customer service. thanks again, MAJ Jamie Juhl