Recall for replacement: GRIGRI 2

Concerns all GRIGRI 2’s (D14 2O, D14 2G, D14 2B ) with the first five digits of the serial number between 10326 and 11136.

More information >

Petzl News, le 06/20/2011 in In the field, tagged as

Kommentare

Hi! Your replacement page

Di, 21/06/2011 - 00:53 – Anonymous (nicht überprüft)

Hi! Your replacement page is not available in English. What gives??

Re:"more information" link.

The link "More information"

Di, 21/06/2011 - 10:27 – Anonymous (nicht überprüft)

The link "More information" does not work. Please correct the link.

404 error fixed

Di, 21/06/2011 - 11:12 – Petzl

Thanks for the notice.

Petzl.com was overloaded during several hours after we published the GRIGRI 2 recall. The website is now under control again, thank you for your understanding.

GriGri 2

Do, 23/06/2011 - 00:03 – Anonymous (nicht überprüft)

I bought a grigri2 in the web and other in America and i´m from Colombia. What should i do to replace them?

Answer Grigri 2

Do, 23/06/2011 - 10:20 – community_manager

Hello,

We are looking up for an efficient solution for Colombia, and will re-contact you.

Petzl understands that this recall of Grigri2 comes at an inconvenient time and we are working hard to ensure that everyone receives their replacement GRIGRI2 as quickly as possible. Everyone at Petzl is committed to resolving this issue, we ask you to accept our apologies for this inconvenience. Thank you for your continued support.

Sincerely

Grigri 2

Do, 23/06/2011 - 21:10 – Anonymous (nicht überprüft)

What is the process for getting the grigri 2 replaced.

Re: Grigri 2

Fr, 24/06/2011 - 10:10 – Petzl

Please follow instructions here : http://www.petzl.com/en/outdoor/recall-replacement-grigri-2

Gri Gri 2

Mo, 27/06/2011 - 07:07 – doug (nicht überprüft)

check last week to see if our Grigri 2 was in the recall and found that it was. I then contacted our distributor here in Singapore. I was informed that the stocks were arriving late last week.

Upon going down to the shop to exchange our GriGri 2 today, I was subsequently told that the stock would not be arriving for another TWO Week!!! We are off to Krabi on Saturday for a big climbing trip and now will have to do so without our GriGgri. Very disappointed.

How long should it take to get these replacement stocks out to the distributors?
Should these stock not already be sent out via express post to get there promptly?

Doug, Singapore

Answer Grigri 2

Fr, 01/07/2011 - 10:50 – community_manager

Hello Doug,

First accept our apologies for not being able to answer sooner, our web site has been temporarily down due to scheduled maintenance, answering comments was closed.

Please contact again the distributor in Singapore, the exchange of the Grigri2 goes through his offices, not through the retailers. We are informing him today of your request.
SINGAPORE ALLSPORTS EQUIPMENT sales@allsports.com.sg 006563377728

Petzl understands that this recall of Grigri2 comes at an inconvenient time and we are working hard to ensure that everyone receives their replacement GRIGRI2 as quickly as possible. Everyone at Petzl is committed to resolving this issue, we ask you to accept our apologies for this inconvenience. Thank you for your continued support.

Sincerely

Gri Gri replacement in Greece

Mo, 04/07/2011 - 15:20 – Nikos (nicht überprüft)

i would like to know when exactly will the Gri Gri 2 replacement will start in Greece. the last information i had stated that every device will have been replaced until July 10th at the latest, which means some time this week. Is this going to happen or has the programming changed????

Answer Grigri 2 Greece

Di, 05/07/2011 - 13:59 – community_manager

Hello Nikos,

please get in contact with our distributor in Greece :

GREECE DIMKA LTD odi@resoul.gr 0030 22950 231110

While the potential risk of an incident is very small, our total commitment to the safety of our users has led us to make this decision. With the summer climbing season just beginning, Petzl understands that this recall comes at an inconvenient time and we are working hard to ensure that everyone receives their replacement GRIGRI2 as quickly as possible. Everyone at Petzl is committed to resolving this issue, we ask you to accept our apologies for this inconvenience. Thank you for your continued support.

Sicnerely

GriGri2 Recall and Replacement

So, 10/07/2011 - 05:10 – HF (nicht überprüft)

Thank you Petzl for the professional and excellent way this recall has been handled. The return and replacement process could not have been smoother. 10 days (including the 4th of July holiday) after my initial email contact with Petzl, I had my 2 new replacement GriGri2's in my hand. Impressive to say the least.

shipping and return label question

So, 10/07/2011 - 20:43 – Lily (nicht überprüft)

So I got the electronic label via e-mail but am fuzzy on what to do now. So put it on a box and just send it on its way?

Re: shipping and return label question

Mi, 13/07/2011 - 20:01 – Petzl America

Lily,

That's correct. Just print out the return label and tape it to a box containing your recalled GRIGRI 2. The return label has a number on it that is linked to information we have on your case. That number will let us see your information, so we can send a new GRIGRI 2 to you.

If this isn't clear, if you have any additional questions, or if you'd like to talk to one of our customer service reps, please contact us at Petzl America directly:

- By phone: 1 (800) 932-2978 (toll free)

- By email: grigri2recall@petzl.com

Thanks very much for your patience and your continued support.

Petzl America

Recall for replacement: GRIGRI 2

Kommentare

Hi! Your replacement page

The link "More information"

404 error fixed

GriGri 2

Answer Grigri 2

Grigri 2

Re: Grigri 2

Gri Gri 2

Answer Grigri 2

Gri Gri replacement in Greece

Answer Grigri 2 Greece

GriGri2 Recall and Replacement

shipping and return label question

Re: shipping and return label question

How long does the shipping take?

answer

very fast replacement!

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