Verfasst von Petzl America am Mi, 13/07/2011 - 20:01.
Lily,
That's correct. Just print out the return label and tape it to a box containing your recalled GRIGRI 2. The return label has a number on it that is linked to information we have on your case. That number will let us see your information, so we can send a new GRIGRI 2 to you.
If this isn't clear, if you have any additional questions, or if you'd like to talk to one of our customer service reps, please contact us at Petzl America directly:
- By phone: 1 (800) 932-2978 (toll free)
- By email: grigri2recall@petzl.com
Thanks very much for your patience and your continued support.
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Re: shipping and return label question
Lily,
That's correct. Just print out the return label and tape it to a box containing your recalled GRIGRI 2. The return label has a number on it that is linked to information we have on your case. That number will let us see your information, so we can send a new GRIGRI 2 to you.
If this isn't clear, if you have any additional questions, or if you'd like to talk to one of our customer service reps, please contact us at Petzl America directly:
- By phone: 1 (800) 932-2978 (toll free)
- By email: grigri2recall@petzl.com
Thanks very much for your patience and your continued support.
Petzl America